VEIGLO is committed to developing and supplying the world's leading intelligent data storage products and data application solutions. Effectively plan your storage needs based on intelligent data storage services provided by VEIGLO, to reduce installation costs and get an SSD warranty.

VEIGLO divided the product service policy into standard Solid-State-Drive and customized storage products and other data application solutions. Hereinafter, we will refer Solid-State-Drive as SSD products. This policy is SSD services that only for standard solid-state drive products SSD products.

As for the service of other customized storage products and other data application solutions, please refer to the "Technical Agreement" or "Terms of Service" attached to the corresponding contracts.

SSD Warranty Policy

Dear customer:

Thank you for your continue supporting and patronizing VEIGLO Product Line.

The warranty period will immediately take effect on the day of purchasing VEIGLO Product. Please be aware that the warranty policy will only apply to those products that experienced failure when operated based on the recommended specifications and guidelines. Other than this, VEIGLO will not be liable for any damages occurred on the product, but, still we can support if needed based on the criteria below.

i. 1-year full new product replacement if proven material/design problem. The customer still can decide if they only want to repair the affected problem and return the same product.

ii. 3 years free of repair charge and 1 year free of material replacement if proven material problem, else, material need to be charged.

iii. 5 years of free repair charge but materials need to be charged according to the failure.

iv. Extended warranty will be discussed separately on the contract based on customer’s requirements. VEIGLO can still support to repair even not related to the above-mentioned categories but with corresponding charges.

Disclaimer:

1. Flash Memory material validity and longevity will be based on the PE cycle and write usage per material type. Beyond its material PE cycle is not anymore material-related concern.

2. For firmware or software-related problem, the same product will be returned back to the customer.

1. Things that customer needs to be aware:

(1) Please backup the original data in the products before it will be sent for RMA service. VEIGLO is not responsible for customer's data or the loss of data.

(2) VEIGLO reserves the right to use substitute part should the original parts are no longer available.

(3) The replacement product is subject to availability. Replacement of PRODUCT will have the same part number as the part received, unless prior authorization is obtained to substitute another part number.

(4) Severe damage on the product’s appearance (such as broken case, plates burned, etc.), VEIGLO will use the same material after repair or for replacement.

2. Repair Period

Under normal circumstances, VEIGLO will repair or replace the defective PRODUCT within two weeks from the day of receipt. However, postponement of repair or replacement caused by accessories incomplete, material availability or transportation delay, will be notified to customer.

Limited Warranty:

Any mishandling or operation beyond the said specifications and guidelines, warranty policy will be void.

Any damage to the product that result to abnormal operation or fatal that caused by improper installation/testing,

environmental conditions, failure to verify the supplied power, usage not in accordance with product instructions,

label tampering, repair, alteration, repair, OR

Any product which has been modified it’s original identification markings has been removed, altered or obliterated,

or the label or screw on the casing of the product is removed or broken; OR

Any product usage of which has reached its write endurance limit, as measured by the SMART attribute.

Contact us for any doubt or inquiry!

RAM Procedure

Application Process for Return Merchandise Authorization(RMA)

To obtain warranty service, the customer must obtain a Return Merchandise Authorization(RMA). An RMA code can be requested from VEIGLO, e-mail: sales@veiglo.com, or contact your account manager. The products return notice will send back to the customer together with RMA code.

In the RMA aaplication file the customer should include product indentification information, including model number and serial number(if applicable) with a detailed description of the problem the customer is experiencing. The customer must also include proof of the data of original purchase as evidence that the product is within the applicable warranty period.